Use of information

As a user of our website you will always have control of the data we collect about you. However, there are areas of the website that will require you to provide certain information for you to be able to use them.

Your mobile phone number

Processed solely for authentication and identity‑verification purposes.

Your email address

Processed to identify your account and support authentication.

Website and Cookie Information

We automatically collect information about the use of our website and services, such as what type of device you have and which type of internet browser or mobile device you use, whether you visited our website from another website or service and your IP address. We use industry standard Google Analytics to give us a statistical picture of how our website is used.

We also collect information using cookies. Cookies are small pieces of information stored on your browser which sometimes follow the movements of visitors on our website and tell us how our website and services are used. You can learn more about how we use cookies in our Cookie Policy.

Who we share your information with

We won’t sell your information although, like most organisations, there may be cases when we need to share information.

If we were sold to another organisation, we may transfer any personal information we hold about you to that organisation as part of the sale or re-organisation.

We may also share information where we are required or allowed to do so by law or if we believe that this is necessary to prevent fraud or cyber-crime or to protect the site or the rights or safety of its users or any other person.

How we keep your personal information secure

We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, and data encryption where appropriate.

How you can access your personal information

You also have the right to make a request to access personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our websites at any time. To make an access or correction request, contact us using the contact details at the end of this policy.

Retention time

We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have, the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.

If you no longer want us to use your personal information or to provide you with services, you can request that we erase your personal information. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law.

Information you make public or give to others

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. Before making your information publicly available or giving your information to anyone else, think carefully as this privacy policy will not apply.

How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact us in writing at Thames Valley Controls Ltd, Manor Farm Industrial Estate, Flint, Flintshire, CH6 5UY United Kingdom or email us at privacy@tvcl.co.uk.